Service Request Form

First name

Last name

Company name

Phone

Email

Address

When do you need your battery by?

DPV/Light/Heater Manufacturer

Model (if known)

Voltage (if known)

Current age of battery pack

Number of Charge Cycles (if known)

Has the battery compartment ever flooded?

Yes

No

Unknown

N/A

Has the battery ever been opened or modified?

Yes

No

Unknown

N/A

Minimum Run Time Needed

Any other requests or information about your service request we should know?

File upload

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I acknowledge that lithium battery systems carry inherent risks including fire, electrical failure, and potential damage if improperly used or previously compromised. I understand that final installation, charging practices, and operational use remain my responsibility.

I understand that battery packs previously exposed to water intrusion, structural compromise, or prior modification may not be eligible for service. Evaluation will be conducted prior to rebuild approval.

I understand that this battery system is not a life-support device and should not be relied upon as a sole life-sustaining system. I acknowledge that proper dive planning, redundancy, and equipment selection remain my responsibility as the diver.